Thank you for shopping at PoleTech. This Shipping Policy outlines the terms and conditions related to the shipment of your orders.
1. Processing Time
Orders are typically processed within 1-3 business days. Processing time includes inspecting, packing, and preparing your order for shipment. Please note that processing times may be longer during peak seasons or promotional periods.
2. Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the shipping costs at checkout before completing your purchase. We offer various shipping options, including standard and expedited shipping.
3. Shipping Methods
We use reputable carriers such as FedEx, UPS, and USPS to ship our products. The specific carrier used for your order will depend on the shipping option you choose and the destination of your package.
4. Delivery Time
Delivery times vary depending on the shipping method and destination. Estimated delivery times are provided at checkout. Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, and customs processing.
5. Shipping Destinations
We currently ship to addresses within [List of Countries or Regions]. If you are located outside of these areas, please contact us to inquire about shipping options.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
7. Shipping Restrictions
Some products may be subject to shipping restrictions due to their size, weight, or hazardous nature. These restrictions will be noted on the product page. We are unable to ship certain items to certain locations due to legal or regulatory restrictions.
8. Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately at [Your Email] or [Your Phone Number]. We will work with the carrier to investigate the issue and arrange for a replacement or refund, depending on the circumstances.
9. Customs, Duties, and Taxes
For international orders, you may be responsible for paying customs duties, taxes, and other fees imposed by your country’s customs authorities. These charges are not included in the purchase price or shipping costs and are your responsibility. Please check with your local customs office for more information.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us:
PoleTech
[Your Address]
[Your Email]
[Your Phone Number]
